Covid-19 | Coronavirus Update

We realize that the spread of Covid-19 is disrupting business as usual. We want to let you know that we are making sure we are staying clean, healthy & sanitizing often.  With these bases covered we can continue to provide the level of service that you are used to from the Vapeup team.
Currently the only change we are seeing from Canada Post they are not accepting signatures for items and will either leave the item at your door or at the nearest postal outlet. You can see the details here canadapost.ca
In the even that CP does stop mail delivery we are assuming that there will be ample warning given and we will address any changes that occur as soon as we hear of them.

Payment & Privacy

Payment methods

We accept Interac e-transfers only at this time for payment. 

For information on sending an E-transfer , please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

If you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.

E-Transfer Payment Instructions

Payment Setup for Interac e-transfer to VapeUp:

Recipient Name: sent by email with your order.
Email: sent by email with your order.
Message: Order number only

After placing an order you will receive an email with instructions on how to pay via email / E-transfer.   Your payment password can be updated in your account profile.

Privacy

We keep all your info private and encrypted.

Shipping

What are the shipping costs?

Shipping is $15 for orders under $200. If your order is over $200 then we’ll pay the shipping!

Why didn't my package get delivered?

Here are 2 likely scenarios:
1. The postal worker put it in the wrong mailbox, or what most often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later.

2.From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf; their Community Mail Box for the item or parcel compartment key; around their property to see if the item was left in a safe location or in a mailbox attached to their home.

How long will it take to get my package?

We always ship within 24 hours of your e-transfer clearing. Monday to Friday. Orders do not ship on the weekend.

Please contact us if you do not receive your tracking within that time frame.

Do I get a tracking number?

We will email you the tracking number once we have it.

PLEASE, BE ADVISED TRACKING NUMBERS, AT TIMES, WILL TAKE SEVERAL HOURS TO BE ENTERED INTO CANADA POST’S SYSTEM. OUR MAIL OUT TIMES OCCUR AT THE END OF THE DAY SO PLEASE BE PATIENT BEFORE CONTACTING US. ALL PACKAGES LEAVE OUR LOCAL POST OFFICE AT 5 PM CST.